Island Hopping by Bike in the Finnish Archipelago

BOOKING, PAYMENT & CANCELLATION TERMS

• Bookings made should include guest names, room choice (for double occupancy indicate preference for 2 twin bedded rooms or 1 large bed) sex, heights, any special diets, and if luggage transfer is included or not.
• After we have confirmed accommodations, a deposit of 20% payable by credit card is required to secure the booking. A secure payment link will be sent when resvervation is confirmed.
• Balance payment is due 60 days prior to arrival payable via secure credit card link sent 7 days prior to this date.
• After paying the deposit, cancellation of bookings is possible up to 60 days prior to tour arrival, less deposit paid
• Cancellations made less than 60 days prior to tour arrival, and before 30 days prior to arrival, will be charged 50% of the booking total.
• Cancellations made later than 30 days prior to tour arrival will be charged in full.
• Note that The Travel Experience reserve the right to change the route and/or accommodation due to unforeseen circumstances.
• Food +/or Fuel Surcharges may be added depending on world price fluctuations.
• Re the bicycles and associated equipment provided as part of the tour, we work with the top, most reputable suppliers in the region, ratified by the local tourism office. Hybrid bicycles supplied are generally tough and sturdy, rather than sporty, chosen to adapt to varying terrain on an at-times remote route. The Bicycle Supplier, whilst not not always providing brand-new equipment, do always professionally maintain their bicycles providing a clean and safe product for guests use. However, in the unlikely case that there are issues with the rented equipment, the Bicycle Supplier has a process in place and any issues pertaining the the bicycles and equipment will be settled on-the-spot between the Bicycle Supplier and the Customer.
  In cases where the provided equipment is faulty the Bicycle Supplier will endeavour to fix the equipment, or provide a change of equipment, at the earliest possible opportunity. Fixes can include phone assistance to find any possible solution, or on-the-spot service. Note that on-the-spot fixes and/or replacements may take time to due to potential remote island locations.
  In cases where the Customer causes damage to, or loss of, the equipment, such as, but not limited to, accident (howsoever caused), damage (howsoever caused) by a third party known or unknown, or loss or theft, the Customer will be responsible for any related costs to fixing or replacing the equipment. The Bicycle Supplier will provide Customer on-the-spot (or in advance) their written terms of such an agreement so Customer is made aware of this prior to leaving on their tour. The Bicycle Supplier, not the tour organiser, TTE - The Travel Experience Oy, is responsible for collecting any such related costs directly from the Customer.
  Repairing of Punctures are considered the Customer’s responsibility to be corrected by repair kit provided by the Bicycle Supplier.
  We suggest each guest has relevant travel insurance in place to cover any costs that may arise from any eventuality.
  Note that the tour organiser, TTE-The Travel Experience, have their own liability insurance in place for their tour opertaions but in matters relating to the actual rented equipment, the above guidelines will apply.
• The Customer understands and agrees that despite all professional efforts by the tour organiser to provide a quality and safe product, the tour is self-guided and as such the Customer participates at their own risk, and in any case of personal injury for the customer and/or injury caused to any third party, it is agreed by all parties that the customer cycles at their own risk and should have adequate relevant personal travel insurance to cover any situation that may arise beyond the control and responsibility of the tour organiser. The tour organiser will provide emergency contact numbers as part of the tour documentation.